NYSOGA Refund Policy for Programs & Merchandise

1. NYSOGA values the ability of consumers to receive a fair refund for programs, services and products when warranted
2. A request for refund must be submitted in writing, and the resulting refund is verified in writing.
3. NYSOGA retains the right to modify a program, service or product availability if circumstances warrant.

Refunds may be requested and granted according to the following guidelines.

• Refund details are included with payment option descriptions.
• Online registration through the NYSOGA website and payment or refund via PayPal is preferred, as this facilitates a timely refund and generates automatic accounting information.
• PayPal processing fees are non-refundable.
• Personal checks must be received at least two weeks prior to any registration deadline in order to facilitate deposit and accounting.
• Refund is granted when the request is received 30 or more days prior to event, or if NYSOGA cancels or reschedules the event.
• Refund, minus $20 handling fee and any NYSOGA contractual obligation, is granted when the request is received 14-30 days prior to event.
• Refund, minus $20 handling fee and any NYSOGA contractual obligation – and any NYSOGA incurred costs (e.g. text books, materials etc) – is granted when the request is received 1-14 days prior to the event.
• If an alternative course or program is available the customer may be given an option of refund vs. reschedule, with the acknowledgement of the consumer and the new instructor or presenter.
• NYSOGA retains the right to modify a Rendezvous, course or program if circumstances warrant, or cancel the same due to insufficient enrollment.
  • In the event that a participant has registered for a course or program that an instructor / leader cannot provide, a refund will be remitted to the registrant within 30 days.

• Refund details are included with payment option descriptions.
• Sale of materials purchased at the time of the Winter Rendezvous is considered final.
• Payment and refund via PayPal is preferred, as this facilitates a timely refund and generates automatic accounting information.
• PayPal processing fees are non-refundable.
• Personal checks must be received at least two weeks prior to product shipment in order to facilitate deposit and accounting.
• Merchandise may be returned within 30 days of receipt, in original condition, for full merchandise price refund including tax, but minus shipping and PayPal processing fees.
• In the event merchandise was received with transit damage, or is a flawed or incorrect item, the full merchandise price is refunded including tax, shipping, and PayPal processing fees for the item returned to NYSOGA.
• For faster processing, the consumer may choose to place a new order, and then return merchandise for credit or refund.
• In the event that a product is unavailable, the consumer may apply for refund or credit.

Approved: 10/28/15
Amended: 7/19/19
Reviewed: July 2016-17-18-19